Help and Information
Artists Looking for Buyers
Do your cards come with envelopes?
Yes. All our cards come with envelopes and outer wrappers to protect them from finger prints and rain damage.
How do I use this website to make a purchase?
Selecting items to purchase is very easy. Simply browse our site, view the details of any items you would like to buy, then click on 'Add to Basket' to add the item to your shopping basket. You may view your shopping basket details at any time by clicking the 'Your Basket' button at the top of the page. Viewing your basket also enables you to adjust quantities or remove an item.
When you have everything you wish to purchase in your basket, click the 'View Checkout' button at the top of the page. You have the option of logging in (if you already have an account), creating an account, or to order without creating an account. Creating an account provides you with extra facilities, such as order tracking and the ability to create a wishlist, plus you won't need to enter your address details each time you order.
Select the account option you prefer, then enter your details on the forms as they appear. You may pay for your purchases securely online using your credit or debit card via Sage Pay or PayPal, or via bank transfer.
Final confirmation that you wish to place your order occurs when you click 'Make Secure Payment'. Up to that point, exiting the website or checkout procedure will stop the order process. You'll now be forwarded to the secure Sage Pay or PayPal website to enter your card details (depending on which option you chose).
Once you've placed your order, you will receive a confirmation email with your order details, and instructions should you wish to cancel it.
Can I place an order by phone?
If you would prefer to place your order by phone, please give us a call on +44(0)1749 321001.
How do I know your website is secure?
The entire checkout process, and your personal account area, are encrypted using 128-bit SSL to protect your personal and card information. You can confirm this by looking for the padlock icon in your browser.
Is everything on your website in stock now?
The checkout will not allow you to order more than the number of items we have in stock unless the information for a particular product indicates that the item is ordered upon request.
Do your offer any discounts?
Yes. Spend £20 or more for a 5% discount on your goods total, and £40 or more for a 10% discount. These discounts exclude any postage fees.
How do I pay for my purchases?
Payment can be made securely online using your credit or debit card via Sage Pay or PayPal.
PayPal do not require you to hold a PayPal account. If you do not have a PayPal account, simply select the option to pay by credit card without an account.
Please note we are not liable for any charges levied by your bank/card issuer for any reason.
We are not registered for UK VAT, therefore VAT is not added to our prices.
How much will it cost to deliver my order?
For United Kingdom delivery addresses: Postage and packaging for most orders with a total greater than £5 are free. We add a small order charge of 50p for orders less than £5, and a few larger or low-value bulky items have a fixed-rate postage charge of £2.95 per order. Where the charge applies, this is clearly indicated on the product page. Orders are sent via First Class post.
For European delivery addresses: Postage and packing for most orders cost £9.20 per order. However, a few larger or low-value bulky items have an additional postage charge of £2.80 per order (giving a total of £12.00). Where the charge applies, this is clearly indicated on the product page.
For USA delivery addresses: Postage and packing for most orders cost £10.20 per order. However, a few larger or low-value bulky items have an additional postage charge of £2.80 per order (giving a total of £13.00). Where the charge applies, this is clearly indicated on the product page.
When will I receive my order?
For United Kingdom deliveries: All orders under £35 are sent via First Class post. All orders over £35 are sent via First Class Recorded Delivery. We may also choose to send orders below £35, at our cost, via Recorded Delivery. Your order will normally be dispatched the next working day, but always within 3 working days (barring unusual circumstances), and if your order was sent via Recorded Delivery you will need to sign for your parcel, or arrange for a neighbour to do so. Once dispatched, your parcel should arrive the next day, although some may arrive the day after. It should take no more than 5 working days for your parcel to arrive, but as Royal Mail does not consider an item of mail to be lost until 15 working days have passed we will not send a replacement order before then.
For European and USA deliveries: All orders are sent via Airmail, International Signed For. Your order will normally be dispatched the next working day, but always within 3 working days (barring unusual circumstances). You will need to sign for your parcel, or arrange for a neighbour to do so. Once dispatched, your parcel should arrive within 7 working days. It should take no more than 10 working days for your parcel to arrive, but as we do not consider an item of mail to be lost until 20 working days have passed we will not send a replacement order before then.
Please note our store is online purchase only. Please do not visit us in person as we will not be able to assist you.
We cannot be held responsible for delays in delivery caused by external couriers.
Can I get my order delivered to an address different to my billing address?
You may choose to send your order to a different address to your billing address. However, your billing address must match your credit card billing address, or if paying via PayPal you should have a confirmed address. We reserve the right to cancel an order if it fails our fraud detection procedures.
Do you deliver to my country?
We deliver to the United Kingdom, USA, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Netherlands, Norway, Poland, Sweden, and Switzerland.
My order hasn't arrived or has arrived damaged. What do I do?
If your order hasn't arrived, before contacting us we recommend you speak with your local sorting office in case they've already tried to deliver it, and to your neighbours in case it has been left with them. Please note that we will not send out a replacement order until 15 working days (20 working days for European and USA orders) have passed since the order was dispatched.
To make a claim in respect of goods not received or damaged in transit, you must contact us regarding your claim via post or email not later than 14 days from the date we confirm goods have been dispatched to you. Once this period has passed, all liability for goods passes to you, the customer, and we will not accept any liability for such claims.
What do I do if I have a problem with my order?
We hope you will be happy with your purchase. However, we promise you that if you are not 100% happy with any item you have purchased from us, simply notify us in writing (via email is fine, or you can complete and return our downloadable withdrawal form.) within 14 working days of receipt, take reasonable care of the item and return it in its original packaging (if possible), for a full refund to be paid within 14 days. Please note that the costs of returning goods to us will be paid for by you, unless the goods are faulty or have been sent in error.
If we have sent goods in error, they remain our property. Please notify us for return instructions.
If you are unhappy with our products or any part of our service, we would like to know! We will respond to complaints about any product or service we supply within 5 working days.
How do I contact you?
We can be contacted via our online form (click here for our online form), via telephone on +44(0)1749 321001, or via post at the following address:
Virtual Tapestry Ltd
Bridge Farm Cottage
Can I collect my order?
Our premises do not have a shop you can browse, nor will we sell items from the door under any circumstances. (We have a good relationship with our neighbours - we'd like to keep it that way!) Orders are strictly via the Internet or telephone only.
How do I know your product descriptions are accurate?
We always make every effort to display accurate product descriptions and pricing at all times. However, mistakes can happen (hopefully rarely!), and Moondragon Cards reserve the right to refuse the sale of mis-described or mis-priced products. This does not affect your statutory rights as a consumer.
We are not registered for VAT, therefore VAT is not added to our prices.
I've forgotten my password - what do I do?
If you've forgotten your password you'll need to get a new one sent to you.
To do this, click the 'Login' link in the top navigation bar, then click the 'Forgotten Password' link. Enter the email address you used when registered for your account in the box provided and click 'Send a New Password'. You will receive a new password via email, which you can change to something more memorable once you have logged in.
How do I unsubscribe from your newsletter?
Click the unsubscribe link in any newsletter you have received from us, or the link in the email sent to you when you signed up to receive our newsletter. If you are unable to find either of these, please email us using the email address you signed up with.
I've designed some greetings cards. Would Moondragon Cards be interested in purchasing them?
If you're looking for someone to put your designs into print, please view our publishing website's Submission Guidelines.
I'm a retailer. Do you sell your products at wholesale prices?
Some of our products are available to buy wholesale. Please visit our wholesale site by clicking here.