- Important: Our store is online purchase only. Please do not visit us in person as we will not be able to assist you.
- We cannot be held responsible for delays in delivery caused by external couriers.
- If your country is not listed below, then we do not ship to your country for either logistical or legal reasons.
Shipping timescales - all destinations
Orders should be dispatched the next working day after an order is placed, but always within 3 working days, barring unusual circumstances. When capacity allows, we also dispatch orders the same working day; this is more likely to happen for orders placed before 12pm (noon). Please note that same day dispatch isn't guaranteed, but we do our best!
IMPORTANT: These timescales EXCLUDE orders which include Print-to-Order items, which will be dispatched when the Print-to-Order item is ready. This will take up to five working days. If you are ordering other items and need them faster than this, please place your Print-to-Order order separately.
UK Delivery Addresses
Countries included: United Kingdom.
Postage and packaging for most orders with a total greater than £5 are free. We add a small order charge of 50p for orders less than £5, and a few larger or low-value bulky items have a fixed-rate postage charge of £2.95 per order. Where the charge applies, this is clearly indicated on the product page.
All orders under £35 are sent via First Class post. All orders over £35 are sent via First Class Recorded Delivery. We may also choose to send orders below £35, at our cost, via Recorded Delivery. If your order was sent via Recorded Delivery you will need to sign for your parcel, or arrange for a neighbour to do so. Once dispatched, your parcel should arrive the next day, although some may arrive the day after. It should take no more than 5 working days for your parcel to arrive, but as Royal Mail does not consider an item of mail to be lost until 15 working days have passed we will not send a replacement order before then.
Royal Mail Special Delivery
At certain times of the year we offer Royal Mail Special Delivery in addition to our normal delivery options. This will normally be announced on the website when available. With this service, delivery is guaranteed before 1pm on the next working day. Orders must be placed BEFORE 12PM to qualify for next day delivery. Saturday Guarantee guarantees a Saturday delivery. There is an additional charge for this service, as follows:
Special Delivery Next Day: £5.99
Special Delivery Saturday Guarantee: £9.99
Special Delivery Bulky Item: £8.99
Special Delivery Bulky Item Saturday Guarantee: £12.99
European Delivery Addresses
Countries included: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland.
Postage and packing for most orders cost £9.20 per order. However, a few larger or low-value bulky items have an additional postage charge of £2.80 per order (giving a total of £12.00). Where the charge applies, this is clearly indicated on the product page.
All orders are sent via Airmail, International Signed and Tracked. You will need to sign for your parcel, or arrange for a neighbour to do so. Once dispatched, your parcel should arrive within 7 working days. It should take no more than 10 working days for your parcel to arrive, but as we do not consider an item of mail to be lost until 20 working days have passed we will not send a replacement order before then.